1. Introduction

Guifin (A Trinay Gearup India Pvt. Ltd Brand) (“Guifin”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.guifinaccessories.com (the “Website”) or purchase our products. Please read this policy carefully. By using the Website, you consent to the practices described herein.

2. Information We Collect

We may collect the following categories of personal information:

• Account & Identity Data: Name, email address, phone number, date of birth, gender, and password.
• Transaction Data: Billing address, shipping address, order history, payment details (via secure payment gateways – we do not store complete card or bank details).
• Technical Data: IP address, browser type, device identifiers, operating system, and browsing behaviour (via cookies).
• Communication Data: Your correspondence with us via email, phone, or help desk.
• Marketing Data: Your preferences for receiving promotional communications.

3. How We Use Your Information

We use your personal data for the following lawful purposes:

• To process and fulfil your orders, including delivery and warranty support.
• To manage your account and provide customer service.
• To send transaction-related communications (order confirmations, shipping updates).
• To detect and prevent fraud, unauthorised transactions, and security incidents.
• To comply with legal obligations (e.g., tax, consumer protection laws).
• To improve our Website, products, and user experience.
• To send you promotional offers, newsletters, or product updates (only with your consent or where permitted by law).

4. Legal Basis for Processing (Indian Context)

Under Indian law (including the Information Technology Act, 2000 and the SPDI Rules, 2011), we process your personal data based on:

• Consent: When you voluntarily provide information (e.g., signing up for marketing emails).
• Contractual necessity: To fulfil your orders and provide services you request.
• Legal obligation: To comply with tax, consumer, or judicial requirements.
• Legitimate interests: To improve our services, prevent fraud, and secure our Website.

5. Disclosure of Your Information

We do not sell or rent your personal data. We may share your information with:

• Service providers: Payment gateways, logistics partners, cloud hosting, and email services – only to the extent necessary.
• Law enforcement: If required by law or to protect our legal rights.
• Business transfers: In case of merger, acquisition, or asset sale (you will be notified).

We ensure that all third parties respect the security of your data and comply with applicable laws.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law (e.g., tax records for 8 years under the Income Tax Act, 1961). Transaction data is typically retained for 6 years from the date of last transaction.

7. Your Rights

Under Indian law and (to the extent applicable) general data protection principles, you have the right to:

• Access your personal data held by us.
• Correct inaccurate or incomplete information.
• Withdraw consent for marketing communications (opt-out).
• Request deletion of your account and personal data, subject to legal retention obligations.
• Lodge a complaint with the Grievance Officer or relevant authority (e.g., Indian Cyber Crime Cell).

To exercise any of these rights, please contact us at social.guifin@gmail.com.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse traffic, and personalise content. You can control cookies through your browser settings. Disabling cookies may affect some functionality of the Website. For more details, see our Cookie Preferences (available on the Website).

9. Data Security

We implement reasonable physical, technical, and administrative security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include:

However, no method of transmission over the Internet is 100% secure. You use the Website at your own risk.

10. Third-Party Links

Our Website may contain links to third-party websites (e.g., payment gateways, social media). This Privacy Policy does not apply to those sites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

11. Children’s Privacy

Our Website and products are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal information, we will delete it immediately. Parents or guardians may contact us to request deletion.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the “Last Updated” date. Your continued use of the Website after any changes constitutes your acceptance of the revised policy.

13. Grievance Officer (Privacy & Data Protection)

In compliance with Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Consumer Protection (E-Commerce) Rules, 2020, the designated Grievance Officer for privacy and data protection matters is the same as the general Grievance Officer mentioned in the Terms & Conditions section.

14. Consent to Electronic Communications

By using the Website, you consent to receive privacy notices and other communications electronically as described in our Terms & Conditions. You may withdraw consent for non-transactional communications by emailing social.guifin@gmail.com with “UNSUBSCRIBE PRIVACY” in the subject line.